Redux: The Happy Generalist Makes for a Successful Organization

March 31st, 2011 by mishri

Here’s a post I wrote for the company blog:

One of the best pieces of hiring advice an NSCS manager gave me was this: hire a generalist. I think the rationale is pretty simple. While there is a world of opportunity out there for the specialists–be they doctors, lawyers, programmers or economists–for the rest of us it is often better to be a happy generalist and hire happy generalists.  Here’s why I think that works:

1. Generalists can cross teams and departments with increased empathy and interest. They’re also better able to  resist silos.

2. Generalists are more likely to be willing to try/do anything, which makes them more desirable employees and better innovators.

3. Generalists are better problem solvers.

The result of that manager’s  advice is manifested in our staff. Barring our accountant (hi Wayne! Please pay me!), virtually everyone is a generalist. Our COO looks at our PR strategy and tactics. Our Director of Operations always has feedback for me on our marketing of programs. I am on every hiring panel for every new employee regardless of their department. I have weighed in on our staff evaluation and training methods. We’re all generalists at heart.We do it because we want to dabble, experiment and try things outside our job descriptions.

The results of our work and our organization speak for themselves– we’re a multi-million dollar association with 750,000+  members at 280 universities.

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Redux: Designing a Syllabus for an Undergraduate General Education Class

March 24th, 2011 by mishri

I wrote this post about four years ago, and I still think it’s pretty relevant. The need for a general education in college is more important than ever, but it is equally important to remind students why that is the case. This post outlines a syllabus that achieves that purpose.

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How to Up Your Charitable Giving

March 17th, 2011 by mishri

Every year around Christmas time, all my favorite charities e-mail me to ask for money. It makes sense– seeing as how it’s the giving season. After I make my donation, though, I’m always left feeling unsatisfied, like I didn’t do enough.  That’s why last January (2010), I decided to make an attempt to make my charitable giving more consistent, strategic and useful. Here’s what I did:

  1. Identify the causes and charities I care about: everyone has their pet causes. For me it’s educating children in developing countries, especially girls. I came up with a list of about ten charities, doing most of my research at Charity Navigator.com. I also relied on books I’d read, shows I watched and causes to which I was personally connected to determine the list.
  2. Narrow that list down to three: Initially I had thought that I would donate to a different charity each month. But the reality is– a one time $50 donation is nowhere as useful to an organization as a monthly donation of let’s say $25 that goes on indefinitely.  The only way to do the recurring donation was to narrow the list of charities. I picked three: the Central Asia Institute, The Himalayan Cataract Project and American University (my alma mater). Although the Himalayan Cataract Project is health-focused and not education-focused, I chose them for family reasons. I had several relatives who had cataracts and were able to fix them thanks to their access to hospitals. I wanted to support an organization that did the same for other people too.
  3. Give a small recurring monthly amount to these charities: I give anywhere from $15 to $25 each month to these charities. Over the course of a year that has amounted to $180 to $300 for each organization. Doing it in these small amounts ensures that I can give a substantial amount over time. Setting the payments up as monthly and automatic prevents me from forgetting to do a monthly payment. “Set it and forget it” works as well for charities as it does for monthly bills.
  4. Donate to other organizations once or twice a year: I love Heifer and Room to Read, but they just didn’t make it on my roster this year. I still try and donate once a year to these organizations.

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Getting Thrown In the Deep End

March 16th, 2011 by mishri

This is cross-posted from another blog I write for, a company blog called “Wish You Worked Here.”

Embarrassing fact about me: I’ve never learned how to swim.

However, I did watch my sister take swimming classes. And on day 1 of the class at the Grand Ashok Hotel in Bangalore, India, the instructor told her to either jump into the deep end or  he’d push her in.

She jumped.

A few seconds later, her head bobbed up. Within a week, she was a great swimmer.

The lesson I learned from this (aside from good God, that instructor was scary), is this: the quickest way to get over your fear of something is to do the most scary bit first. Jump into the deep end, survive it and thrive.

That’s pretty much how I started out at NSCS. In my first week, when I was mere weeks out of college, my supervisor told me to write talking points for the Chair of the Board of Directors to use at our upcoming Convention. And while I was at it, could I draft a letter for us to send to the Deputy Mayor of New York City, and  work on an e-newsletter to send to 150,000 of our members?

The thought of any one of these things terrified me by itself. The most important person I had written to before then was probably the admissions counselor for my university application. I had never e-mailed 150,000 people before. What if I screwed up this e-mail and embarrassed the organization through my screwup? Also-writing talking points for the Board Chair? What if I wrote something really terrible? Would that make me look bad? Would my boss hate it and me?

In any case, I wrote all those things because I had to. I got edited on them fairly heavily. I sent out the newsletter. I drafted the letter for the Mayor. And it all turned out ok, if not great.

Within a few weeks, my boss was back again– this time she wanted me to review invitations we send to prospective members. Another terrifying thought. Should I really be the last person to check on a letter we send to thousands of college student ? I remember being so terrified that I almost cried (Ok, I’m lying about the ‘almost’ bit. I did cry in the restroom. But I held it together in the office, because I’m professional like that). And that’s how I learned to proofread.

The funny thing is- within my first few months,  I stopped being afraid. Every new thing just seemed like another challenge I could master, control and learn.

Today, a mere four years later, I’ve gone from entry-level coordinator to director, marketing and PR. And everything that terrified me then are things I have since mastered and now love. None of that would have been possible without those initial experiences.

I still apply that concept with every new person I hire. I always give them the one project that stumped me.  Right now, the newest person on my team is tackling one of the thorniest challenges we have: data integrity, i.e.  how do you get your undergraduate student members to update their e-mail address when they graduate or update their major so that we can send them major-relevant jobs or internships?  At first she was intimidated. Now she has a plan, a combination of her thoughts and mine, outside input and inside ideas. But she brings a fresh perspective. And I can tell from my discussions with her that she feels energized, overwhelmed and excited. It’s that perfect mix that gives you a sense of ownership and relevance.

I’m not the only person at NSCS who has experienced this or encouraged this with my team. I’ve noticed this pattern in every department and at every level. Showing people that they are capable of more than they can think they can  do, and then endowing them with the sense of ownership to run with a big project helps them grow, learn and thrive. I’m just one example of that.

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DC’s most underrated tourist spot

March 15th, 2011 by mishri

When you think of visiting DC, what do you think of? I would guess the monuments, museums, White House, Capitol Hill.

But here’s one site that’s a stone’s throw away, but gets very little attention.

I’m talking of the Library of Congress. In addition to being a  repository for hundreds of thousands of books,  the LOC is a gorgeous series of buildings that offers great tours, and is rarely ever crowded. I highly recommend it.

The next time you have a friend or family member in town, make sure to take them there.

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About All Things Mishri

Mishri.org is a website to showcase everything about me ranging from my work, life and loves. I would love to hear your feedback-- feel free to contact me at the contact info above.